LNER cyber attack: Train passengers’ contact details and journey information accessed in cyber attack
The rail company announced the news in a statement.
LNER has been hit by a cyber attack, with the train operator confirming passengers’ contact details have been accessed.
Some information about past journeys has also been breached, according to the organisation that runs train services on the East Coast Main Line between London and Scotland.
A LNER spokesperson said the company was “made aware of unauthorised access to files managed by a third-party supplier” that involves “customer contact details and some information about previous journeys”.
LNER is now advising customers to “be cautious” of unsolicited communications, especially those asking for personal information.
An LNER spokesperson said the cyber attack did not have an impact on buying tickets or travelling. No bank, payment card or password information has been affected.
In an email to customers, the train operator said: “We have been made aware of unauthorised access to files managed by a third-party supplier, which involves customer contact details and some information about previous journeys.
“Importantly, no bank, payment card or password information has been affected.
“We are treating this matter with the highest priority and are working closely with experts and with the supplier to understand what has happened and to make sure appropriate safeguards are in place.
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“We will provide further updates as more information becomes available.”
LNER are available to contact on [email protected].
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