Every two years, the Health and Care Experience Survey asks patients across Scotland to assess their general practice. And the latest survey results (2023/24) revealed that the majority of patients across Scotland are happy with the care provided by their GP.
More than 107,000 people registered at GP practices in Scotland responded to the 2023/24 survey, giving an overall response rate of 20%. The survey asked about people’s experiences over the previous 12 months. Of those who responded, 69% said they had an overall positive experience, up 2% on the 2021/22 survey.
The survey revealed the best GP surgeries in Glasgow that are leading the way for patient satisfaction.
However, not every GP surgery met patients’ expectations. Here we reveal the worst GP surgeries in the city, according to the survey. Practices have been ranked according to the percentage of people rating their overall experience as negative.
9. Dr S Ross, Shettleston Health Centre - Glasgow
There were 89 responses from patients at Dr S Ross, Shettleston Health Centre in Glasgow, with 31% rating their overall experience as negative. | Google Maps
10. Castlemilk Group Practice - Glasgow
There were 95 responses from patients atCastlemilk Group Practice in Glasgow, with 30% rating their overall experience as negative. | Google Maps
11. Parade Group Practice, Townhead Health Centre - Glasgow
There were 32 responses from patients at Parade Group Practice, Townhead Health Centre in Glasgow, with 28% rating their overall experience as negative. | Google Maps
12. Butterbiggins Medical Centre - Glasgow
There were 87 responses from patients at Butterbiggins Medical Centre in Glasgow, with 28% rating their overall experience as negative. | Google Maps